Johnson’s Fabrics enjoys making customers happy, so if for any reason you are not completely satisfied with your purchase we accept returns within 30 days of the original purchase. Items may be returned for a full refund or exchanged either in-store or by mail. Please note that cut items (such as fabric, lining, trim, etc.) are ineligible for returns or exchanges. Due to the variances in computer screen resolution and lighting, Johnson’s encourages customers to request memo samples of all cut items to ensure color and pattern accuracy. Customers with returnable items not in original packaging and new condition will be charged a 20% restocking fee.
To return merchandise, please complete the enclosed return form and place in your shipment. Johnson’s Fabrics is not responsible for return shipping costs, so feel free to use the shipper of your choice. For questions and comments, please feel free to visit the Contact Us page.